Resource Futures was commissioned by WRAP to redevelop their Household Waste Prevention Toolkit (HWPT) into an information hub to help support local authorities to develop waste prevention plans. The existing toolkit had become outdated and was in need of a comprehensive content review and extended overhaul.
Responding to the requirement, Resource Futures sourced new content, updated existing content and developed a Household Waste Prevention Resource Hub to replace the existing HWPT. The Hub was developed in conjunction with Symphony Online between January and March 2015 with the final version going live in May 2015. The resulting Hub provides an efficient and engaging resource for local authorities to source the latest information, guidance and tools on waste prevention.
“The team were extremely professional in their approach to the project offering engagement and consultation with all the relevant parties throughout. Moreover, the work was delivered in a short timescale, on-time, within budget and fully met our expectations. The resulting Hub provides a one-stop-shop for those developing household waste prevention initiatives.”Linda Crichton, WRAP
Our client, WRAP, specified that the Hub should be easy to navigate and provide information in an engaging way; visual, intuitive and appealing to the user. The user base was identified as Waste/Recycling officers in local authorities and local authority communications officers.
There were four main phases to the project: content review, user journey development, hub development and testing.
The first phase of the project was to review of the existing toolkit to establish which parts could be re-used and reorganised to best provide the user with the desired content. Resource Futures systematically reviewed the content in the existing tool and compared this with a proposed Hub structure which was developed with the client.
A series of user journeys through the Hub were then developed for the target audience groups to ensure that they receive only the most pertinent information. The user journeys were used as a starting point for development of the landing page and subsequent development of the hub structure.
Resource Futures developed the Hub adhering to the agreed client specification. The content was drafted in line with the style of the existing material and produced for the web environment. Sections of existing text were reformatted or summarised to draw out key points. New text was drafted with reference to new information sources which had become available since the last iteration of the toolkit.
Given the tight timescales (3 months from start to finish), the team conducted an accelerated three-phase testing period with the client and a user group.
The project delivered an authoritative, visually appealing and engaging hub that is used by local authorities to plan waste prevention initiatives as well as source good practice examples of waste prevention activity.
The hub has been well-received by both local authorities and WRAP so far. The project illustrates Resource Futures’ industry expertise in waste prevention as well as their competence in managing the development of web tools and online information for target users.
The Hub will be of benefit to:
Waste/Recycling officers in local authorities seeking
Local authority communications officers seeking