Providing waste and recycling advice across Devon

Resource Futures manages this long-term project for Devon County Council which is designed to make an impact on recycling levels across the region through the provision of a team of three Waste and Recycling Advisors.

Working in all nine authorities within Devon, the team engage with residents in areas determined by the local authority partners, working closely with them on key messages and target areas.

Our Advisors ensure residents are equipped with all the containers they need to make full use of the recycling services provided and also promote waste reduction, WEEE, home composting and food waste reduction as required.


Through this work Devon County Council, in partnership with all other authorities in Devon, is looking to:

  • Improve awareness around contamination
  • Increase recycling and composting capture rates
  • Decrease household residual waste
  • Decrease contamination in household recycling
  • Increase the number of home composters sold
  • Increase sign up to the Mailing Preference Service

All our Advisors also assist in county-wide promotional work when required.


The three full time Waste and Recycling Advisors provide face-to-face engagement, each with a specific remit to cover three of Devon’s nine districts. Advisors spend between seven and 19 weeks per year in each area – determined by the size of population within that district. Close liaison with each local authority partner means that the work is tailored to their particular needs during the allocated time frame, for example supporting a new service roll-out or a food waste recycling campaign.

The main thrust of the work for the Advisors is visiting households and speaking to residents about their local services and providing them with containers to enable increased use of them. In addition, where appropriate, residents are engaged with waste reduction messages and in some areas, Advisors set up talks, roadshows or events in libraries.

Where an authority specifically requires work in flats and multi-occupancy buildings, Advisors speak with residents and, if relevant, assess the infrastructure needs of blocks in order to facilitate more recycling.


This ongoing project has already seen positive outcomes. At the end of year three (2019-2020) these included:

  • 13,571 households visited and 4,690 people spoken to on the doorstep.
  • 4,064 recycling containers given out.
  • High contact rates on the doorstep (at 42%) in Teignbridge and East Devon.
  • 55 communal properties visited in Exeter and East Devon.
  • Mailing Preference Service information given out to 3,260 people across Devon.

The project has received renewed funding to continue with this work until at least 2023.

Project Information

Services involved


Team involved

Sally Scholefield
Consultant / Designer

Yvonne Twelves
Waste & Recycling Advisor, Devon

Agnieszka Chruszcz
Senior Consultant

Carol Arthur
Waste & Recycling Advisor, Devon

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